- Power secure customer connections with Xura's Financial Services suite - mobile messaging, multi-factor authentication and rich communications
- Get first access to new report by Disruptive Analysis: Enriching Financial Services with WebRTC Communications Features
Xura, Inc. (NASDAQ: MESG) : According to Juniper Research there will be one billion mobile banking customers by 2017, with 40% of users accessing their accounts via apps on their mobile phone[1] and yet still call and visit their branches. With more apps, services and devices to connect and communicate with than ever before, enhancing the customer journey has never been more critical for banks and financial institutions as they embrace the digital transformation, where increased convenience and a differentiated experience builds long-lasting loyalty and retention. To support banks and financial businesses in their drive to create an omni-channel experience and boost the way they interact with customers , Xura, Inc , a leading provider of digital communications services for enterprises, today announces how it can create a richer path to customer communication, with the launch of its suite of financial services solutions.
Xura's comprehensive financial services suite of solutions enables intelligent, secure and personalised two-way dialogue across any device, website and app, all while saving significant time and money. Xura's global SMS network, for example, provides seamless, security-optimized routing with superior quality and a decade's operational experience to banking customers, ranging from simple authentication transactions, to instant delivery of time-sensitive information, which can be rapidly deployed with the highest level of security (ISAE 3402 certified), and privacy compliance.
In addition, the forge SDK by Xura, which is based on WebRTC technology, enables real-time, next generation customer interactions, including VoIP calling, video chat, instant messaging, encrypted file- and screen-sharing, presence and recording, all at the touch of a button. With user context at the core of the offering, when a customer clicks to communicate with their bank or financial services provider via an app or website, their call can firstly be routed to personnel in the customer branch who may know the customer or diverted to a bank's agent in a call center. When a session comes through, the customer is already authenticated and the agent can access the customer's transaction history so they can resolve issues by pulling relevant contextual information from the user's mobile app or web screen preventing users to repeat information. Bringing the most appropriate agent and contextual information translates to a faster call resolution and personalized service; in other words, substantial cost savings and improved customer experience.
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1. nVisions Future Foundations (2013)
Eric Bilange, EVP Enterprise at Xura, commented: "Xura has a deep and extensive history in enabling secure and scalable communications services, such as SMS, MMS, Voicemail and IP messaging, to mobile operators globally. Our digital communications product portfolio, innovation, expertise and operational excellence, which has been built over the last 20 years, perfectly complements the financial services sector as it moves to real-time, contextual omni-channel services.
"Today consumers want a service from their banks that replicates the messaging experience and the familiarity they have become used to with over-the-top services such as WhatsApp. With Xura, retail banks and financial services companies can easily add rich communication features into apps and websites with the added element of the human dimension, providing immediate, authenticated interaction with appropriate bank personnel without having to visit a branch, for example. We are already rolling this out in some parts of the world, and our solutions not only help financial services organisations differentiate themselves, but they will experience clear results with communication efficiency and customer satisfaction, as well as offering the customer peace of mind that their enquiry is getting the direct attention it deserves. All messages (chat, video, voice and file) can be delivered safely with the flexibility of our architecture, and we can enable options like SMS fall-back, as well as other endless possibilities to streamline communications by integrating our forge SDK with mobile banking services," continued Bilange.
Partnering with industry renowned WebRTC expert, Dean Bubley, Xura has commissioned a whitepaper through Dean's independent analyst house, Disruptive Analysis, outlining some of the use-cases and opportunities for WebRTC in the finance sector, including the role of PaaS (Platform as a Service) offers.
Dean Bubley, lead analyst at Disruptive Analysis, said: "Banking, insurance and related sectors have been at the forefront of commercial WebRTC adoption already, and this trend looks to broaden and deepen further. This reflects a general high level of investment in mobile and digital applications across the finance industry, and a perpetually-evolving role of human communications in many functions, as the industry's products and processes change. While self-service and messaging/notification channels will continue to evolve, so too will voice and video - and WebRTC is probably the single most important innovation to allow that to occur and it will be the vendors in this space that will drive this." To access the Disruptive Analysis report, please click here .
Xura's innovation roadmap continues to push what's possible across multiple devices, providing the best possible customer communication experience, while always considering the regulatory requirements. To find out more about Xura and its financial services suite, visit Xura experts at Money 2020, stand 1457, where the team will be on hand to present live banking demos showcasing rich communications in action. To set up a meeting with Xura please email: corporate.marketing@xura.com. Alternatively, visit http://www.xura.finance to request a meeting or demo.
About Xura, Inc.
Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services solutions that enable global communications across a variety of mobile devices and platforms. We help communication service providers (CSPs) and enterprises navigate and monetize the digital ecosystem to create innovative, new experiences through our cloud-based offerings. Our solutions touch more than three billion people through 350+ service providers and enterprises in 140+ countries. You can find us at Xura.com.
Forward-Looking Statements
This press release includes "forward-looking statements." Forward-looking statements include statements of plans and objectives for future operations, statements of future economic performance, and statements of assumptions relating thereto. In some cases, forward-looking statements can be identified by the use of terminology such as "may," "expects," "plans," "anticipates," "estimates," "believes," "potential," "projects," "forecasts," "intends," or the negative thereof or other comparable terminology. By their very nature, forward-looking statements involve known and unknown risks, uncertainties and other important factors that could cause actual results, performance and the timing of events to differ materially from those anticipated, expressed or implied by the forward-looking statements in this press release. These risks and uncertainties discussed above, as well as others, are discussed in greater detail in our filings with the SEC. The documents and reports we file with the SEC are available through us, or our website, http://www.Xura.com, or through the SEC's Electronic Data Gathering, Analysis, and Retrieval system (EDGAR) at http://www.sec.gov .
Source: Xura Inc
PRNewswire
Showing posts with label Xura. Show all posts
Showing posts with label Xura. Show all posts
Thursday, October 29, 2015
Tuesday, October 13, 2015
Xura Launches 'Message Everywhere', Opening Up Cross-Device Messaging (SMS, MMS, IP and Voice Messaging) to Both Smart and Feature Phone Markets
- Message Everywhere - send, receive, access and sync messages across phone, tablet, computer or web app-free
Today Xura, Inc. (NASDAQ: MESG) , a leading provider of digital communications services, launches Message Everywhere, a cloud-based, cross-device messaging service, which allows users to send and receive messages to anyone, at anytime, anywhere, across all devices. The service will enable SMS, MMS, Voicemail and IP messaging from a platform offered by operators. The product is the first to be released by the new company Xura, recently formed by the combination of Comverse and Acision.
With multi-device connectivity on the rise and 40% of adults now multi-device users, more and more individuals require access to their messages irrespective of which device they are currently using. Additionally, while the Over-The-Top (OTT) messaging market has exploded worldwide, with consumers now turning to these services to connect and communicate, they still need a smart device to work, and most devices only allow users to communicate with contacts that are on the same platform. Message Everywhere integrates with all messaging services delivered by operators so that users can text everyone, everywhere, across any device, even feature phones.
Nicolas Appert, EVP, Monetization, at Xura commented: "Today OTT services only work in silos and cannot reach the 42% of mobile users worldwide still on feature phones, which leaves a significant gap in the market. Worldwide, smartphones will not overtake feature phones until at least 2018, so SMS remains strong, particularly in emerging markets. With Message Everywhere, operators can still gain value from their SMS and MMS services by delivering messages in a way that addresses how consumers are using their devices, and with the convenience they crave."
By extending SMS and MMS services to web, laptop and tablet devices, users can continue a conversation from the same mobile number even when they switch devices or a phone is switched off. In one click, the service can be set up, with no app download required, and the contacts address book being automatically synched. IP messages can also be sent to other connected service members, and all messages are stored and archived in the cloud so a message is never lost. For example, if a user reads or deletes a message on a phone, the message appears read or deleted on the other devices, providing a 'like for like' service across all devices.
Appert concludes: "Message Everywhere taps into the opportunity for operators to open new revenue streams from their existing messaging services, but also helps them to compete with OTT services by offering a richer, integrated, more seamless and more accessible service which includes voice and IP messaging."
The service is available across web and laptop clients including Windows and Mac OS, extending messaging capabilities to SIM-less devices.
To find out more, please view Xura's Message Everywhere video here .
About Xura, Inc.
Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services solutions that enable global communications across a variety of mobile devices and platforms. We help communication service providers (CSPs) and enterprises navigate and monetize the digital ecosystem to create innovative, new experiences through our cloud-based offerings. Our solutions touch more than three billion people through 350+ service providers and enterprises in 140+ countries. You can find us at Xura.com.
Forward-Looking Statements
This press release includes "forward-looking statements." Forward-looking statements include statements of plans and objectives for future operations, statements of future economic performance, and statements of assumptions relating thereto. In some cases, forward-looking statements can be identified by the use of terminology such as "may," "expects," "plans," "anticipates," "estimates," "believes," "potential," "projects," "forecasts," "intends," or the negative thereof or other comparable terminology. By their very nature, forward-looking statements involve known and unknown risks, uncertainties and other important factors that could cause actual results, performance and the timing of events to differ materially from those anticipated, expressed or implied by the forward-looking statements in this press release. These risks and uncertainties discussed above, as well as others, are discussed in greater detail in our filings with the SEC. The documents and reports we file with the SEC are available through us, or our website, http://www.Xura.com, or through the SEC's Electronic Data Gathering, Analysis, and Retrieval system (EDGAR) at http://www.sec.gov .
Source: Xura Inc
PRNewswire
Today Xura, Inc. (NASDAQ: MESG) , a leading provider of digital communications services, launches Message Everywhere, a cloud-based, cross-device messaging service, which allows users to send and receive messages to anyone, at anytime, anywhere, across all devices. The service will enable SMS, MMS, Voicemail and IP messaging from a platform offered by operators. The product is the first to be released by the new company Xura, recently formed by the combination of Comverse and Acision.
With multi-device connectivity on the rise and 40% of adults now multi-device users, more and more individuals require access to their messages irrespective of which device they are currently using. Additionally, while the Over-The-Top (OTT) messaging market has exploded worldwide, with consumers now turning to these services to connect and communicate, they still need a smart device to work, and most devices only allow users to communicate with contacts that are on the same platform. Message Everywhere integrates with all messaging services delivered by operators so that users can text everyone, everywhere, across any device, even feature phones.
Nicolas Appert, EVP, Monetization, at Xura commented: "Today OTT services only work in silos and cannot reach the 42% of mobile users worldwide still on feature phones, which leaves a significant gap in the market. Worldwide, smartphones will not overtake feature phones until at least 2018, so SMS remains strong, particularly in emerging markets. With Message Everywhere, operators can still gain value from their SMS and MMS services by delivering messages in a way that addresses how consumers are using their devices, and with the convenience they crave."
By extending SMS and MMS services to web, laptop and tablet devices, users can continue a conversation from the same mobile number even when they switch devices or a phone is switched off. In one click, the service can be set up, with no app download required, and the contacts address book being automatically synched. IP messages can also be sent to other connected service members, and all messages are stored and archived in the cloud so a message is never lost. For example, if a user reads or deletes a message on a phone, the message appears read or deleted on the other devices, providing a 'like for like' service across all devices.
Appert concludes: "Message Everywhere taps into the opportunity for operators to open new revenue streams from their existing messaging services, but also helps them to compete with OTT services by offering a richer, integrated, more seamless and more accessible service which includes voice and IP messaging."
The service is available across web and laptop clients including Windows and Mac OS, extending messaging capabilities to SIM-less devices.
To find out more, please view Xura's Message Everywhere video here .
About Xura, Inc.
Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services solutions that enable global communications across a variety of mobile devices and platforms. We help communication service providers (CSPs) and enterprises navigate and monetize the digital ecosystem to create innovative, new experiences through our cloud-based offerings. Our solutions touch more than three billion people through 350+ service providers and enterprises in 140+ countries. You can find us at Xura.com.
Forward-Looking Statements
This press release includes "forward-looking statements." Forward-looking statements include statements of plans and objectives for future operations, statements of future economic performance, and statements of assumptions relating thereto. In some cases, forward-looking statements can be identified by the use of terminology such as "may," "expects," "plans," "anticipates," "estimates," "believes," "potential," "projects," "forecasts," "intends," or the negative thereof or other comparable terminology. By their very nature, forward-looking statements involve known and unknown risks, uncertainties and other important factors that could cause actual results, performance and the timing of events to differ materially from those anticipated, expressed or implied by the forward-looking statements in this press release. These risks and uncertainties discussed above, as well as others, are discussed in greater detail in our filings with the SEC. The documents and reports we file with the SEC are available through us, or our website, http://www.Xura.com, or through the SEC's Electronic Data Gathering, Analysis, and Retrieval system (EDGAR) at http://www.sec.gov .
Source: Xura Inc
PRNewswire
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