The survey measured mobile network operators' (MNOs') perceptions of enterprise SMS providers on more than 35 KPIs of performance and leadership.192 respondents representing 260 MNOs (including perceptions from 7 Group MNO respondees) in 188 Countries took part in the research, which is now in its second year. 32 A2P SMS vendors were evaluated in the report, only 5 making it to the prestigious Tier One status.
The survey rated CLX as top against competitors in key areas including; Customer Service, Quality of Service, Uptime Performance, Industry Expertise amongst others. Across all KPIs CLX's combined score that was above all other vendors making them, without question, the industry leader.
"We are very proud to be voted the best Tier One A2P SMS provider for a second year running," says Johan Hedberg, CEO of CLX Communications. "We have worked tirelessly throughout the last year to ensure we maintain our high standards of service, support and technology to help the CLX Communications business grow and to ensure our clients get the best possible solutions.'
The report also placed Mblox , CLX's most recent acquisition, as a Tier one vendor for a second year. 'We always knew that the acquisition of Mblox would be a great strategic asset for CLX, and this result shows the combined company will provide customers with the best solutions, service and efficiencies in the market.' Johan continued.
Jason Bryan, CEO at ROCO added 'Within the A2P SMS Messaging market, finding respectable vendors can take some time. As a research company ROCCO seeks really reliable feedback from MNOs on the best Vendors. With 32 companies within ROCCO's A2P SMS Messaging research, it's great to see that MNOs have consistent views over the last two years on both CLX and Mblox. They both appear as Tier 1 providers in our report and are in the top 5 Vendors two years in a row which clearly shows that Mobile Operators are certain on these vendors performance and leadership in the market.'
About CLX Communications ( www.clxcommunications.com )
CLX Communications (CLX) is a leading global provider of cloud-based communications services and solutions to enterprises and mobile operators. Mobile communications services from CLX make it possible for enterprises to communicate globally with people and connected devices (Internet of Things, IoT) swiftly, securely and cost-effectively. CLX's solutions enable business-critical communication worldwide via mobile messaging services (SMS), voice services and mobile IoT connectivity services. The Group is headquartered in Stockholm, Sweden, and has sales offices in over 10 countries.
For media enquires please contact:
Kristian Mannik, CMO
CLX Communications
+46 8 32 75 10
pr@clxcommunications.com
About The Roaming Consulting Company ( www.roamingconsulting.com )
ROCCO is the 100% neutral Research, Strategy and Education Company based in the UK. For 3.5 years we have providing research into Roaming and Interconnect Vendors on behalf of Mobile Network Operators interested in making the right Vendor decisions as well as on all kinds of hot topics that interest them. Over 500 MNOs contribute to our research annually.
More information on ROCCO's survey and the full report can be found here .
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